Refund Policy
Refunds for generation failures and technical defects.
Generation failures
If the provider confirms generation failed after payment, the service automatically requests a refund. Check payment history for the actual status. An uncertain submission or a video needing delivery recovery is reviewed before a refund or retry; do not pay again.
Technical defects
If the delivered video has an obvious technical defect or falls substantially below the described format, contact support within 24 hours of purchase with your order number and a description. A downloaded file does not prevent reporting a technical defect.
Processing
A requested refund is not the same as funds arriving in your account. Timing depends on Stripe and your bank. Successful generation does not guarantee an exact artistic result; review the product description before purchasing.